Shipping Policy
| Processing time | 1-3 business days |
| US transit time | 5-8 business days |
| Shipping rate | Free shipping on all orders |
| Tracking | Included on every order, emailed when your order ships |
| Dispatch origin | Orders are dispatched from our fulfilment partners in Asia |
| International transit | 7-14 business days, depending on destination and customs |
How delivery works
Delivery time is made of two parts:
1) Processing time: 1-3 business days. Order confirmation, quality check and packing.
2) Transit time: 5-8 business days for US addresses once your order is picked up by the carrier.
Shipping rates
We offer free shipping on all orders, with tracking included on every shipment.
Where orders ship from
To keep prices low, orders are dispatched from our fulfilment partners in Asia. Every pair passes a quality check before dispatch and is tracked door to door.
Tracking your order
You receive a shipping confirmation email with a tracking link as soon as your order leaves the warehouse. Tracking can take 1-3 business days to show its first scan.
Delays
Shipping times exclude customs and duty processing. Delays can occur during busy periods such as Christmas, Black Friday and Valentine's Day. If your order is more than 5 business days past the estimate above, email support@orthokicks.co and we will investigate.
Order changes and cancellations
Orders are processed quickly, so once an order has been placed it cannot be changed or cancelled before delivery. If something is wrong, our 30-Day Wear Test has you covered after delivery.
Lost packages
If tracking shows no movement for 10 business days, contact us and we will offer you a replacement or a full refund.
Questions
Email: support@orthokicks.co
Telephone: +1-800-710-8293
Mail: OrthoKicks, 3121 S Moody Ave, Portland, OR 97239, United States