FAQ
Frequently Asked Questions
How long does delivery take?
Orders are processed in 1-3 business days, then take 5-8 business days to reach US addresses. Every order includes free shipping and tracking. International delivery takes 7-14 business days depending on destination and customs.
Where do orders ship from?
To keep prices low, orders are dispatched from our fulfilment partners in Asia. Every pair passes a quality check before dispatch and is tracked door to door.
How do I track my order?
You receive a shipping confirmation email with a tracking link as soon as your order leaves the warehouse. Tracking can take 1-3 business days to show its first scan.
What is the 30-Day Wear Test?
Every order includes our 30-Day Wear Test: you have 30 days from the day your order is delivered to walk, work and live in your shoes. If you are not satisfied for any reason, we refund 100% of your purchase price. Worn shoes are fine; that is the point of a wear test.
How do I start a return?
Email support@orthokicks.co with your order number. We reply within 1-2 business days with the return address and instructions. Return shipping is paid by the customer, and there is no restocking fee. Refunds are processed within 10 business days after we receive your return. See our Return and Refund Policy.
Can I exchange a size?
The fastest way to swap a size or style is to return your original pair for a refund and place a new order. Email us first and we will walk you through it.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay, all processed over SSL-encrypted connections.
Can I change or cancel my order?
Orders are processed quickly, so once an order has been placed it cannot be changed or cancelled before delivery. If something is wrong, the 30-Day Wear Test has you covered after delivery.
How do I contact you?
Email: support@orthokicks.co
Telephone: +1-800-710-8293
We reply within 1-2 business days.