Return and Refund Policy
| Return window | 30 days from the day your order is delivered |
| Condition | Worn or unworn. Our 30-Day Wear Test means you can actually walk in them. |
| Refund amount | 100% of the purchase price, back to your original payment method |
| Return shipping | Paid by the customer; we email you the return address and instructions |
| Restocking fee | None |
| Sale and discounted items | Eligible, same terms |
| Start a return | Email support@orthokicks.co with your order number |
| Refund timing | Processed within 10 business days after we receive your return |
Our 30-Day Wear Test
Every OrthoKicks order comes with a 30-day wear test. You have 30 days from the day your order is delivered to walk, work and live in your shoes. If you are not satisfied for any reason, we will refund 100% of your purchase price.
How to start a return
Email support@orthokicks.co with your order number and the reason for your return. We reply within 1-2 business days with the return address and step-by-step instructions. Please do not send items back before contacting us, as we cannot process returns sent to the wrong facility.
Condition
Unlike most shoe stores, worn shoes are fine. That is the point of a wear test. We only ask that the shoes are complete (both shoes, any included insoles or accessories) and in a condition consistent with normal testing.
Damages and issues
Please inspect your order when it arrives and contact us immediately at support@orthokicks.co if an item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right, including covering return shipping for confirmed defects or our errors.
Return address and deadline
Returns are sent to our returns facility; the exact return address is provided by email when you start a return. Contacting us within the 30-day window is enough to qualify, even if the returned item reaches the facility after day 30.
Exchanges
The fastest way to swap a size or style is to return your original pair for a refund and place a new order. Email us first and we will walk you through it.
Refunds
Once we receive and check your return, we email you a confirmation and issue the refund to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since your refund confirmation, contact us at support@orthokicks.co.
Questions
Email: support@orthokicks.co
Telephone: +1-800-710-8293
Mail: OrthoKicks, 3121 S Moody Ave, Portland, OR 97239, United States