Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at youremail@yourdomain.com. Items sent back to us without first requesting a return will not be accepted.

Please send the package via courier and provide us with the tracking number. Standard address for returns (if confirmed by Customer Support after receiving your proof of purchase):

OrthoKicks

8 The Green #19633

Dover, DE 19901 USA

Toll-Free Phone Support: +1-800-710-8293

Email Support: support@orthokicks.co

In the event of the return process (if applicable), the Seller shall return to the Consumer all payments received from him, excluding the costs of delivering the goods, without delay, and in every case no later than 10 business days from the day on which the Seller received a refund package. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

The payments you have made, excluding the costs of delivery of the goods as indicated in the terms and conditions, will be returned to you without delay, however, no later than within 10 business days from the day we receive your return package. The Seller will make the refund using the same methods of payment that were used by the Consumer in the original transaction unless the Consumer agrees to a different solution. In any case, the Consumer will not incur any fees in connection with this refund.

Consumer Complaint - Faulty Product

In case the goods purchased from us turn out to be defective, you have the right to make a claim.

Regarding the defect, you can demand:

-Replacing the item with one that is free of defects,

-Removing the defect,

-Price reduction,

You can report a complaint within a year of noticing the defect, but the time for submitting a complaint cannot end before the expiry of the item's warranty period.

Your complaint will be considered (responded to) within 30 days from the date we receive your complaint notification.

Please do not send your purchase back to us before you send us an email regarding your complaint notification:

support@orthokicks.co

To ensure the quick processing of your return, please confirm the return facility address with our customer service at youremail@yourdomain.com. After that, please send the package via courier and provide us with the tracking number.

Standard address for returns (if confirmed by Customer Support after receiving your proof of purchase):